Information For Tenants


Emergency procedures

You should be prepared in the event of an emergency such as a fire. Plan your escape route and discuss a meeting point with your housemates. If the alarms sound, always assume that there is a fire, vacate the building and call the fire service.

Smoke alarms/heat detector

There is a heat detector in the kitchen and smoke alarms at various other positions throughout the house. These are all interconnected and are lifesavers. Please never cover up the detectors and test them at least once each week by pressing the button on each detector. The alarm will sound from all detectors at the same time. If the tests reveal any faults, contact us immediately. The heat detector will sound at about 57ºC. Under normal operation, the detectors will show a green light with the red light blinking once every minute and they will be silent. If they start intermittently beeping, or a permanent red light shows, contact us immediately as this indicates a fault.

If the alarm sounds, always assume that there is a fire and vacate the building.

Fire blanket & Fire Extinguisher (where supplied)

The fire extinguisher and blanket should always be kept in the kitchen. Read the instructions on each so that you are familiar with how they should be used. Please advise us immediately if either are used as they are for single use only and will need to be replaced. Periodically, check that the gauge on the fire extinguisher is in the centre section.

Do not use stove top deep fat fryers. 70% of all fatal house fires start as a result of chip pan fires. If you want to deep fry, please buy an electric fryer.

No Smoking

Smoking is not permitted anywhere within the house, including your individual bedrooms.


The use of candles is strictly prohibited.


Please make sure you are aware of the location of the internal stopcock for the water. If in doubt, refer to the ‘House Essentials Notice’ or call us.


Please make sure you are aware of the location of the electric meter and trip switches. If in doubt, refer to the ‘House Essentials Notice’ or call us.


Please make sure you are aware of the location of the gas meter and the gas isolator tap. If in doubt, refer to the ‘House Essentials Notice’ or call us.

If you smell gas either in the house or outside, there could be a gas leak. Contact Transco immediately and they will send out an engineer straight-away to check for a leak. The telephone number is 0800 111 999.


If you are unsure about the operation of the boiler for hot water and central heating, contact us for instructions.

Windows & Doors

For your personal safety and the security of your belongings, always lock the outside door of the house whether you are entering or leaving the house.

Beware of leaving windows open if you leave the house. It will be a temptation to burglars if you do so.

Care of the House and Garden


The garden will be maintained by us. We will cut the grass and maintain hedges and borders. You should help to keep the neighbourhood tidy by picking up litter and other rubbish that may be in the garden.


Please do not put hot pots, pans or ovenware directly on the kitchen work surfaces otherwise they are likely to suffer burn damage. Use the hot plate stands provided.


Please do not use cellotape for putting up posters on walls. Cellotape will inevitably cause substantial damage to the walls. Blue tack is a better solution, but you should be aware that it can also cause damage to walls in the form of greasy markings and damaged paintwork.

Some house have specific walls for putting up posters and these walls are clearly indicated as ‘poster walls’.  Do not put posters up on other walls.

Remember, you are responsible for the cost of correcting any damage at the end of your tenancy

Clothes Ironing

Please do not iron clothes directly on the carpet. You will damage the carpet and be liable for its replacement. Use the ironing board provided.


If you damage any of the inventory items in the house, please replace on a like for like basis i.e. colour, design and quality.


After using the bathroom, please ensure that you open a window to provide adequate ventilation. If you fail to do this, the build up of moisture will quickly result in the formation of mould on the walls and ceiling


The house will be presented to you in a professionally clean condition. To avoid the house deteriorating during your stay, it is important that you clean regularly.

The kitchen and bathroom will require cleaning thoroughly once a week to keep them in a good condition. This should include flooring, cupboard doors, work-surfaces and appliances, especially important is the oven as grease will build up over time become very difficult to move. The bathroom flooring, bathroom suite and shower screens should be cleaned each week. Toilets should be treated with bleach once a week to keep them from staining.

The carpets will need to be vacuumed each week and floors cleaned. Hoover, mop & bucket, broom and dustpan & brush are provided to assist you with the task of cleaning.

If you do not clean, dirt builds up and becomes difficult if not impossible to shift. The house should be returned at the end of your tenancy in the same clean condition as it was presented to you or you will be liable for the cost involved in bringing it to that standard.

Rubbish Collection


Rubbish is collected on a weekly basis; alternate weeks for recyclable and household waste.

The refuse collectors will only empty the dustbin if you put it at the designated collection place outside the front of property. The dustbin lid must be closed. Loose bags of household waste will not be collected. Please ask us if in doubt.

Use the clear sacks for recyclable waste but make sure you only put recyclable materials in the clear sacks.

It is best to put the rubbish out the evening before the collection day to ensure that you do not miss the collection.

Please make sure you are aware of the collection dates, if in doubt call Canterbury City Council on 01227 862000

Faults and Problems in the house

Report all faults & problems. We wish to keep the house in a good state of repair for your use and so it is important that any problems are reported, whether your fault or not. Be aware that a small problem now may be a big problem in a few days – report it to us immediately.